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Home > Strategic Use > Online Communities and Collaboration spacer

Online Communities and Collaboration

Section editor
APC

Introduction

Successful collaboration, whether online or in person, depends on good team dynamics. The facilitator plays a key role, and careful planning is necessary.

Internet-based group collaboration tools range from simple e-mail to sophisticated multimedia environments. When deciding what tools to use, remember that everyone in the group must be able to easily access the collaboration environment, especially team members in developing countries. Often it is better to start with a simple technology like e-mail, and put more effort into team-building, planning and facilitation.

Whether the goal is an online meeting or the creation of a global network, the resources collected here will help groups: choose the appropriate collaboration tools, develop facilitation techniques, and plan a strategy for successfully working together online.

"Your goal is to shape the space to meet your needs." Maureen James & Liz Rykert, Working Together Online.

Online Communities and Collaboration - Building online communities

'You Who?' - Trust in Web 2.0

Developed by: webcredible
Type of resource: Web article
Target audience: General
Cost: Free access

"As Web 2.0 emerges and becomes more widespread, issues of how to trust websites are evolving. No longer is it enough for people to trust the content you put on your site - they also need to trust user-generated content. Find out how trust on the web is changing and what you need to do to improve the trustworthiness of your site."

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10 online icebreakers

Developed by: Lasagna and chips - unexpected combinations for creativity and innovation
Type of resource: Blog post
Target audience: General, Trainers, Information intermediaries
Cost: Free access

A personal list of 10 most interesting online icebreakers for online teams or working groups, compiled by an expert in online collaboration and development.

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9 ways to make your blog more inclusive

Developed by: Problogger
Type of resource: Blog
Target audience: General
Cost: Free access

Darren Rowse offers nine tips for making your blog more inclusive and accessible to your communities.

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Editor's choice: IMARK Web 2.0 and Social Media for Development

Developed by: IMARK
Type of resource: Online e-learning module, can also be ordered as a CD-ROM
Target audience: General
Cost: Free access

This IMARK e-learning module describes a wide range of social media tools that enhance the ways in which information is created and published, and which provide the means to collaborate and share resources online. It also describes how to take advantage of those tools for more effective networking, collaboration and exchange of knowledge.

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An Introduction to Screencasting

Developed by: TechSoup
Type of resource: Web article
Target audience: General
Cost: Free access

"A screencast is a movie that captures the display from a computer screen along with someone talking about what’s being shown. This might take the form of a formal narrated Powerpoint presentation, a software demo, or an informal walk-through of a particular concept." Learn more about screencasting, how to use it and what tools are available from this article by Beth Kanter.

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Building Electronic Communities and Networks

Developed by: IMARK
Type of resource: E-learning web site (CD version available)
Target audience: General, Trainers
Cost: Free access

The module covers the approaches, methods, and tools used to build electronic communities, and covers the various steps and procedures for developing and facilitating electronic communities. The total curriculum consists of 29 lessons, ranging from approximately 15 to 90 minutes duration, grouped into five units, for a total of about 16 to 22 hours of self-paced instruction.

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Community of Practice Facilitation

Developed by: Bellanet
Type of resource: Manuals
Target audience: Trainers
Cost: Free access

This module is designed to help learners develop a shared understanding of Communities of Practice; understand the role of the facilitator; develop skills in facilitating online CoPs; learn how to set up an online CoP; develop an action plan for facilitating a CoP.

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Facilitating a Community of Practice - Instructor Manual

Developed by: Bellanet
Type of resource: Downloadable manual
Target audience: General, Trainers, Information intermediaries
Cost: Free access

The Facilitating a Community of Practice - Instructor Manual is part of a series of ITrain materials. Although a little dated (2002), the Instructor Manual and accompanying Participant Manual provided a detailed guide through a workshop that aims to achieve the following objectives: a. Develop a shared understanding of Communities of Practice; b. Clarify the role of a facilitator of a CoP, including the differences between face-to-face facilitation and online facilitation; c. Begin to develop skills in facilitating online Communities of Practice; d. Learn how to set up an online Community using Yahoo!Groups; e. Develop an action plan for facilitating a Community of Practice.

Download
D


Facilitating a Community of Practice - Participant Manual

Developed by: Bellanet
Type of resource: Downloadable manual
Target audience: General, Information intermediaries
Cost: Free access

The Facilitating a Community of Practice - Participant Manual is part of a series of ITrain materials. Although a little dated (2002), the Facilitator's Manual and accompanying Participant Manual provided a detailed guide through a workshop that aims to achieve the following objectives: a. Develop a shared understanding of Communities of Practice; b. Clarify the role of a facilitator of a CoP, including the differences between face-to-face facilitation and online facilitation; c. Begin to develop skills in facilitating online Communities of Practice; d. Learn how to set up an online Community using Yahoo!Groups; e. Develop an action plan for facilitating a Community of Practice.

Download
D


From Workplace To Workspace: Using Email Lists to Work Together

Developed by: Maureen James & Liz Rykert
Type of resource: Guide
Target audience: General
Cost: Free access

Published by IDRC in 1998, this guide provides practical and useful advice on how to set up an email list, how to launch it, and how to keep it active and vibrant.

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Full Circle Associates

Developed by: Full Circle Associates
Type of resource: Web site
Target audience: General
Cost: Free access

Full Circle is a U.S. based consulting practice that maintains a free collection of resources on successful online interaction in online communities and virtual workgroups. Full Circle expert Nancy White facilitates 'onlinefacilitation' a Yahoo group for discussion about the skills, techniques and issues around online facilitation in a variety of Internet online environments and virtual communities.

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How to Build a User Community

Developed by: Creating Passionate Users
Type of resource: Web article
Target audience: General
Cost: Free access

"Most user communities take a typical path - the newbies ask questions, and a select group of more advanced users answer them." This article will help you find ways of getting beginners and intermediate members to engage more fully with the community.

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Introduction to Social Media

Developed by: Centre for Learning & Performance Technologies
Type of resource: Web site
Target audience: General, Trainers, Information intermediaries
Cost: Free access

This resource looks at the key social media technologies and tools and how they can be used for learning and performance enhancement. It covers the general principles of social media and the use of social media tools for both formal and informal learning approaches in an organisation. It also considers how to choose the right tools for an organisation.

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Knowledge Sharing Toolkit

Developed by: ICT-KM Program
Type of resource: Web site
Target audience: General, Trainers, Information intermediaries
Cost: Free access

This toolkit is a living knowledge repository about knowledge sharing. It is intended to be a resource both for KS workshops as well as an ongoing place to learn about, improve upon and generally share our knowledge sharing practices. The toolkit has three main pieces. Two "libraries" one for methods and one for tools that can be used for knowledge sharing, and a set of perspectives and guidance that can help user to choose tools and methods for your needs and contexts.

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Nonprofits Share Their Wiki Success Stories

Developed by: TechSoup
Type of resource: Case studies
Target audience: General
Cost: Free access

Two mini case studies of nonprofits which have developed wikis with active communities of users.

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Online Community Manager: What Does It Take to be Successful?

Developed by: WebWorker Daily
Type of resource: Web article
Target audience: General, Trainers, Information intermediaries
Cost: Free access

This blog post describes what it takes to be successful as a community manager, and looks at skills to learn and work habits that are useful for community managers. A concise and useful overview with links to other relevant articles.

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Online Discussions: Benton's Lessons Learned

Developed by: Monica Williams, Benton Foundation
Type of resource: Web site
Target audience: General
Cost: Free access

This article is based on lessons learned by the Helping.org initiative of the US based Benton Foundation. The author compares two free web-based discussion boards, Ezboard and Coolboard, and provides tips and resources for running successful online discussions.

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Online Facilitation Listserver

Developed by: Online Facilitation
Type of resource: Listserver
Target audience: General
Cost: Free access

The onlinefacilitation listserver is a space for discussion about the skills, techniques and issues around online facilitation in a variety of internet online environments and virtual communities.

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Online Interaction Training of Trainer content

Developed by: Project Harmony, Armenia School Connectivity Programme
Type of resource: Website with downloadable resources
Target audience: General, Trainers
Cost: Free access

Outline of a Training of Trainers curriculum with downloadable resources per chapter, including themes such as: Basics of Online Interaction, Pre & Post Evaluation, Online Interaction Project Management & Leadership, Communication & Facilitation Skills for Online Leaders and Facilitators, All Things Technical, Content and Subject Matter Experts, The Importance of Adult Learning for ToT.

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Should you move office to the web?

Developed by: The Guardian
Type of resource: Web article
Target audience: General
Cost: Free access

"Online office apps are cheaper, and you can work anywhere there's a web connection. But if none of them can really compete with the functionality of Microsoft's Office, isn't it a case of better the devil you know? Nick Clayton finds out."

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The Sophist

Developed by: Isoph
Type of resource: Online magazine
Target audience: General
Cost: Free access

The January 2003 issue of the online newsletter, The Sophist explores Web conferencing and synchronous training, growing trends in the nonprofit sector.

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Tips on Facilitating a Social Change Email List

Developed by: DemocracyGroups.org
Type of resource: Guidelines
Target audience: General
Cost: Free access

"The popularity of email lists within the social change community has increased enormously in recent years. Undisputedly, email lists are an important organizing tool. However, as the number of email lists has proliferated, the quality and focus of these lists has not necessarily improved along with it. There is considerable duplication of effort, and well-managed email lists take a long time to find. The combination of these factors has often caused activists to spend a lot of time in front of a computer rather than building relationships with people. This manual was created to help address these problems."

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UNITeS Community ICT and Networking Resources

Developed by: UNITes
Type of resource: Resource List
Target audience: General
Cost: Free access

The United Nations Information Technology Service (UNITeS) has collected online resources by other organizations that offer suggestions especially tailored to setting up and maintaining community ICT and networking projects, including community telecenters/community technology centers. Some sites also offer tips for activities at such centers, such as how to work with diverse populations and how to teach certain classes.

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Your next phone: new IM tools with VoIP

Developed by: Cnet
Type of resource: web site
Target audience: General
Cost: Free access

Cnet takes a look at the most popular services for voice over internet protocol and instant messenger, comparing features and offering Cnet reviews on each system. The article can give a useful overview to different VOIP options for those new to internet telephony.

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Tools for Citizen Journalism

Developed by: SourceWatch
Type of resource: wiki
Target audience: General, Information intermediaries
Cost: Free access

SourceWatch has developed this wiki (open for all to build upon) with a listing of tools and reviews for citizen journalists or anyone else interested in on line publishing. It includes blogging, audio, video, photo and on line content management tools and tips, as well as handbooks on blogging and legal issues associated with on line publishing, such as defamation, privacy, and intellectual property.

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Online Communities and Collaboration - Using fax and telephone

Building Online Communities: Transforming Assumptions into Success

Developed by: Benton Foundation
Type of resource: Article
Target audience: General
Cost: Free access

Article by the Benton Foundation on what an online community can and can't do for your organization.

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Online Communities and Collaboration - Using chat/IM services

Editor's choice: Instant Messaging: Step-by-Step

Developed by: BigBlueBall.com
Type of resource: Web guide
Target audience: General
Cost: Free access

A step-by-step guide to getting started with instant messaging.

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An Introduction to Chat and Instant Messengers

Developed by: TechSoup
Type of resource: Web guide
Target audience: General
Cost: Free access

Brief introduction to chat and instant messaging by Susan Tenby

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Instant Messaging Tools and Technology: A Mini-Guide

Developed by: Kolabora
Type of resource: Web guide
Target audience: General
Cost: Free access

"Instant messaging is a form of real-time communication between two or more people based on typed text messages. Instant messaging differs from traditional e-mail in the fact that communications can be sent and received instantly." Robin Good looks at the basics of instant messaging and reviews some of the most popular IM tools.

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Online Communities and Collaboration - Blogging

8 Steps For Building Community On Twitter: Tips For Membership Organizations

Developed by: TwiTip
Type of resource: Blog post
Target audience: General, Trainers, Information intermediaries
Cost: Free access

Twitter is a micro-blogging tool and can be a great space for building community around your membership-based organization, whether you work for a professional society, trade association or a cause-related nonprofit. This is a quick eight-step guide of how to set up a Twitter account for your “.org”. If you are starting from scratch, this is what TwiTip finds works the best.

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A Technical Guide to Anonymous Blogging: Security measures for hiding your identity online

Developed by: TechSoup
Type of resource: Web article
Target audience: General
Cost: Free access

Ethan Zuckerman looks at the potential risks of blogging and at some security measures for hiding your identity online.

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An Introduction to Weblogs

Developed by: TechSoup
Type of resource: Web guide
Target audience: General
Cost: Free access

Looks at "What is a weblog?", "What Does a Blog Do?" "Examples of Informational Blogs", "Why Should My Organization Use a Weblog?" and "What Software Do I Need to Start a Blog?".

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Blogging!

Developed by: Austin Free-Net
Type of resource: Web guide
Target audience: General
Cost: Free access

Simple introduction to blogs and where to find easy-to-use blog hosts.

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Blogs and Community – launching a new paradigm for online community?

Developed by: The Knowledge Tree
Type of resource: PDF
Target audience: General
Cost: Free access

"Online community has been an important part of the Internet, mainly forming around email lists, bulletin boards and forums. In recent years, the ascendancy of blogs has introduced a new platform for communities." Nancy White' looks at emerging patterns of blog based communities and questions for their strategic application.

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Code of Good Practice: Blogging

Developed by: Paul Caplan
Type of resource: Web article
Target audience: General
Cost: Free access

Paul Caplan provides some good practice guidance for creating and using blogs.

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Getting Started with Blogging Software

Developed by: Idealware/TechSoup
Type of resource: Web guide
Target audience: General
Cost: Free access

"Whether showcasing your work, offering a behind-the-scenes glimpse into your nonprofit, highlighting the people you serve, or advocating a particular point of view, a blog can be a powerful -- and influential -- communication and public-relations tool for your organization." This report looks at the key considerations in choosing blogging software and reviews some of the options available.

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Learning 2.0: 23 things

Developed by: Learning 2.0
Type of resource: Tutorial
Target audience: General, Trainers
Cost: Free access

A discovery learning program designed to explore new technologies. You will find 23 Things small exercises that you can do on the web to explore and expand your knowledge of the Internet and Web 2.0.

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Of Blogs and Bloggers

Developed by: Learn the Net
Type of resource: Web guide
Target audience: General
Cost: Free access

Short introduction to blogging, with links to directories of blogs and free blog hosts.

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The DigiActive Guide to Twitter for Activism

Developed by: DigiActive
Type of resource: Downloadable PDF guide
Target audience: General, Trainers
Cost: Free access

This short guide (22 pages) provides an introduction to Twitter, offers some advice on best practices, and draws on five case studies to demonstrate possible uses of Twitter for political activists and other organisations.

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Top ten tips for blogging and podcasting

Developed by: Paul Caplan
Type of resource: Web article
Target audience: General
Cost: Free access

"Blogging and podcasting are useful ways voluntary organisations can interact with their audiences. This article provides tips for success."

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Using content to create connections among people

Developed by: Shawn Callahan, Anecdote
Type of resource: pdf
Target audience: General
Cost: Free access

Shawn Callahan at Anecdote offers this white paper on using blogs as an inexpensive,relatively easy solution for strengthening communication in communities of practice. While geared to a sales environment, the illustrative example can be easily expanded to other scenarios with technician community members, such as local ISPs or groups of community telecentres. Callahan proposes blogging as a way to improve and increase knowledge sharing, going beyond basic databases and private advice in email exchanges.

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Utilizing Web Blogs for Project Efficiency

Developed by: Michael Angeles
Type of resource: website and pdf presentation
Target audience: General
Cost: Free access

This presentation, from a corporate perspective, offers practical advice for launching and using web blogs in project information management and collaboration.

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‘Think of yourself as a reporter’

Developed by: 1% Club
Type of resource: Website
Target audience:
Cost: Free access

This blog entry contains nice tips for people working with development projects on how to get started with blogging, writing style, content advice, and more.

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Online Communities and Collaboration - Wikis

Wikis described in plain english

Developed by: CommonCraft
Type of resource: Web article
Target audience: General
Cost: Free access

Wikis. What they are, where they come from, why they exist, how they function and how can they be useful for normal human beings like you and me. If you are into building online communities where stakeholders care and nurture a common goal, consider this required reading.

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Exploring the World of Wikis: Collaborative Web sites organize information, encourage participation

Developed by: TechSoup
Type of resource: Web article
Target audience: General
Cost: Free access

"Part of the next generation of interactive Web applications, wikis are collaborative Web sites that allow authorized users — or in some cases, anyone with an Internet connection — to rapidly and easily change the content of pages, as well as view a history of changes that others have made." This article by Brian Satterfield looks at what wikis are, how you can set one up, and how it might help your organization.

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Wiki part I: Progressive communications, wiki style

Developed by: Association for Progressive Communications
Type of resource: Web site
Target audience: General, Information intermediaries
Cost: Free access

Collaborative work can normally be documented with the help of a drawing board or some tape recorder in the corner of a room. At the Association for Progressive Communications, people’s collective space is not a room. Instead they work from home, some in small offices, others in affiliated organisations, all over the world. But what is a wiki anyway? How does it differ from other online tools APC uses? How can it support the way we work at APC? This first out of two pieces looks at these questions by rooting the answers in APC’s global working dynamics.

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Online Communities and Collaboration - Internet telephony

I see what you're saying

Developed by: Sydney Morning Herald
Type of resource: Web article
Target audience: General
Cost: Free access

"Skype is a hugely popular program that allows you to make free phone calls to other Skype users anywhere and low-cost calls to anyone with a landline or mobile phone. It manages this amazing feat by routing calls over the internet, using a technique called voice over internet protocol (VOIP)." Helen Bradley walks you through the basics of installing and using Skype.

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Overview of Internet Telephony

Developed by: International Engineering Consortium
Type of resource: pdf
Target audience: General
Cost: Free access

This tutorial, offered by the International Engineering Consortium, offers clearly written information on the history, standards, infrastructure, barriers and future of internet telephony. It also includes detailed graphics, a glossary and a quiz. You have to go through an extensive registration process to receive this free tutorial.

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Skype

Developed by: Skype
Type of resource: Software
Target audience: General
Cost: Free access

Skype is a free internet telephony tool, featuring instant messenger services as well as voice over internet communication between computers. While there are many different voice over internet protocol tools available, Skype is one of the few that offers encrypted communication and installation packages for Windows, Mac and Linux operating systems.

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Online Communities and Collaboration - Multilingual online communities

Efficient Management of Multilingual Electronic Conferences

Developed by: Daniel Pimienta, Catherine Dhaussy
Type of resource: PDF
Target audience: General
Cost: Free access

This article, published in Upgrade, looks at the "Efficient Management of Multilingual Electronic Conferences" (EMEC) methodology, which harnesses e-mail discussion lists, web pages, machine translation and human facilitation for the management of online conferences.

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Online Communities and Collaboration - Other collaborative workspace tools

Benchmarks for Building Extranets and Online Communities

Developed by: Benton Foundation
Type of resource: MS Word document
Target audience: General
Cost: Free access

"This set of benchmarks is designed to help organizations effectively implement online communities—whether a community of grantees or a community of volunteers or some other collection of constituents."

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Dgroups Online Help

Developed by: OneWorld
Type of resource: Online help manual
Target audience: General
Cost: Free access

This online course takes users of the Dgroups discussion platform through the steps involved in registering as a Dgroups user and participating in the online dialogues on development issues that are hosted on the system. The course is designed for self-instruction and can be followed online or downloaded.

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Enhancing Internal Communications with Blogs, Wikis, and More

Developed by: Nick Finck, Mary Hodder, and Biz Stone
Type of resource: website and presentation
Target audience: General
Cost: Free access

In addition to offering an overview of wikis and blogs, this presentation provides interesting and creative examples of their use for knowledge sharing and growth, in civil society organisations as well as private enterprise.

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Group collaboration

Developed by: Terena
Type of resource: Web article
Target audience: General
Cost: Free access

Very basic overview of online collaboration from the Terena Guide to Network Resource Tools.

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Innovative Use Of Internet-Based Collaboration Tools And Methods In An Institutional Context

Developed by: Andrew Lachkovics, Thomas Metz, Elizabeth Goldberg, Krishna Allluri, Paul Quek
Type of resource: PDF
Target audience: General
Cost: Free access

This article lays out how to encourage members of an institution to work collaboratively using a wiki. It first argues why wikis are suitable for collaboration, citing them as a process-oriented rather than product oriented tool. The paper is enriched by the collaborative effort of two organisations, the Commonwealth of Learning and the IPGRI, working across continents, the document outlines installation, configuration, and use of the wiki, as well as how to achieve steady contribution and the institutional changes necessary to fully adopt wikis as a collaborative tool.

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Our Office 2.0 experiment

Developed by: Thinkvitamin
Type of resource: Web case study
Target audience: General
Cost: Free access

This case study describes how one small organization attempted - with mixed success - to move from proprietary desktop-based software to web-based and open source solutions.

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So, You Want to Host an Online Conference

Developed by: Cathy Boak and Jean Blackburn
Type of resource: PDF file
Target audience: General
Cost: Free access

Guide for project managers from Canada's Office of Learning Technologies. Topics covered include system considerations, software selection, conference site features and design, planning, promotion, administration and support and post-conference considerations.

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Tag - You’re Delicious!

Developed by: Andy Carvin
Type of resource: Blog entry
Target audience: General
Cost: Free access

"Bookmarking with your Web browser has its limitations. For one thing, you’re saving your bookmarks only on your computer. If you’re using a desktop PC in your classroom, that means you can’t bring your bookmark collection with you when you go home or elsewhere; it also means you can’t share your favorite bookmarks with your colleagues very easily." This piece by Andy Carvin offers an excellent introduction to sharing bookmarks using del.icio.us.

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Thirteen Tips for Effective Tagging: How to mark sites so you and others can find them

Developed by: TechSoup
Type of resource: Web article
Target audience: General
Cost: Free access

"How many times have you dug fruitlessly through the links you've saved in your browser's Favorites folder, struggling to remember how you categorized that site you wanted to remember? Or how often have you been unable to locate information you needed - simply because you didn't know what search word to use?" This TechSoup article offers tips for effective "tagging".

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Web Presentation Tools And Technologies: A Mini-Guide

Developed by: Robin Good
Type of resource: Web guide
Target audience: General
Cost: Free access

"Web presentation tools and technologies provide the means to deliver any PowerPoint-based or similar type of visual presentation to an Internet-connected audience, no matter where participants are connecting from. Most web presentation technologies, do away with requiring end users to have an installed copy of Microsoft PowerPoint and increasingly offer not just the ability to digitally distribute such presentations but also of creating them." Robin Good explores the options.

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Online Communities and Collaboration - General

Benchmarks for Building Online Communities

Developed by: Benton Foundation
Type of resource: MS Word file
Target audience: General
Cost: Free access

With support from the Pew Charitable Trusts, Benton has developed guidelines to help foundations and non-profits plan, build and sustain online communities.

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Advice for Mailing List Owners

Developed by: Kirrily Robert
Type of resource: Web page
Target audience: General
Cost: Free access

This is a collection of advice for mailing list owners based on Kirrily Robert's experience of running technical and social lists of all sizes since 1994. It's not a technical document, and you won't find out how to configure your mailing list software here. Instead, you'll learn some general techniques to help you make your mailing list run smoothly and keep yourself sane in the process.

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Brainstorming Across Borders

Developed by: Chrysalis International
Type of resource: Web article
Target audience: General
Cost: Free access

Basic tips on "how to stimulate creative thinking from afar".

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Co-Browsing Tools And Technology: A Mini-Guide

Developed by: Robin Good
Type of resource: Web article
Target audience: General
Cost: Free access

"Co-browsing is the ability to co-navigate the web with other people at-a-distance." Robin Good looks at the basics and compares some co-browsing tools.

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Collaborative Writing Tools And Technology: A Mini-Guide

Developed by: Kolabora
Type of resource: Web guide
Target audience: General
Cost: Free access

"Collaborative writing tools are those technologies that facilitate the editing and reviewing of a text document by multiple individuals either in real-time or asynchronously. Online, web-based collaborative writing tools offer great flexibility and usefulness in learning groups and educational settings as they provide an easy mean to generate text exercises, research reports and other writing assignments in a full collaborative fashion." Robin Good looks at the key features of collaborative writing tools, and compares some of the tools available.

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Community Answers

Developed by: CornerWays, LLC
Type of resource: Web site
Target audience: General
Cost: Free access

CommunityAnswers.com offers a free resource for community builders, community users, moderators, managers, owners and the like to gain support and advice about building quality online communities.

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Community Resource Articles

Developed by: Web Crossing, Inc.
Type of resource: Collection of Articles
Target audience: General
Cost: Free access

Dozens of articles by community experts Heather Duggan and Sue Boettcher, with tips and case studies for designing and maintaining your community space. Recommended for experienced online facilitators.

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Creating Discussion Areas

Developed by: Eldis
Type of resource: Web directory
Target audience: General
Cost: Free access

"How can the internet be used to support group discussions at a distance? GDNet and Eldis have pulled together a directory of the best advice, tools and examples for managing successful discussion groups."

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Everything You Need to Know About Web 2.0

Developed by: TechSoup
Type of resource: Web guide
Target audience: General
Cost: Free access

"Web 2.0 is a category of new Internet tools and technologies created around the idea that the people who consume media, access the Internet, and use the Web shouldn't passively absorb what's available; rather, they should be active contributors, helping customize media and technology for their own purposes, as well as those of their communities. These new tools include, but are by no means limited to, blogs, social networking applications, RSS, social networking tools, and wikis. On this page, you'll find articles on a variety of Web 2.0 tools and technologies."

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Face to face or remote: Weighing the pros and cons

Developed by: Chrysalis International
Type of resource: Web article
Target audience: General
Cost: Free access

Basic questions to ask yourself when deciding whether to have your meeting face-to-face or online.

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FreeLists - Free Email Lists

Developed by: http://www.freelists.org/index.html
Type of resource: Mailing lists
Target audience: General
Cost: Free access

FreeLists is a service providing free Internet mailing lists to all interested. The lists are all internet and technology-related. FreeLists offers free Internet mailing lists on an advertising free, Open Source platform, to: Technical support/help groups, User groups, News and announcement lists, Software development groups, SPAM-free businesses, Educational institutions, and other non-profits.

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Gender for Journalists

Developed by: Commonwealth Press Union / Trish Williams
Type of resource: web site
Target audience: General, Women
Cost: Free access

This on line toolkit developed by Trish Williams for the Commonwealth Press Union is a good resource for any journalist or communicator, and one to keep in mind if your organisation hosts an interactive news site. It offers an overview of basic gender issues and sexist terms, statistics, and further gender resources. Williams, a media consultant, developed the tool because journalists play such an important role in forming society opinion. The toolkit includes brief exercises to help journalists reflect on their own stereotypes, alternatives to sexist terminology, and underlines the responsibility of media regarding gender issues.

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Kolabora

Developed by: Robin Good's Master New Media
Type of resource: Web site
Target audience: General
Cost: Free access

Excellent source of news and resources on online collaboration tools.

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Power from the People: Assessing the New Online Participatory Tools for Your Organization

Developed by: idealware
Type of resource: Web article
Target audience: General
Cost: Free access

'New online participatory tools like blogs, YouTube, and MySpace can be powerful and valuable – if they mesh with your goals. Colin Delany walks through the benefits and costs of common participatory tools and suggests which are likely to be useful for you."

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Screen Sharing Tools and Technology: A Mini-Guide

Developed by: Kolabora
Type of resource: Web article
Target audience: General
Cost: Free access

Screensharing tools enable you to share the contents of your screen with one or more remote users. This article explains what screensharing is, looks at typical features of screensharing applications, and reviews some of the most popular screensharing tools.

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The Power of the Social Web for African Civil Society

Developed by: Kabissa
Type of resource: Web guide
Target audience: General
Cost: Free access

This brief Kabissa article offers an overview of the promises and pitfalls of the "social web" or Web 2.0.

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Virtual collaboration: if you can't work side by side

Developed by: Dave Pollard
Type of resource: Blog entry
Target audience: General
Cost: Free access

This brief blog entry offers a table comparing the strengths and weaknesses of different online tools for collaboration.

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Virtual Volunteering Project

Developed by: Jayne Cravens
Type of resource: Web site
Target audience: General
Cost: Free access

An extensive set of resources from the Virtual Volunteering Project on how to organize and participate in volunteer activities that can be completed, in whole or in part, via the Internet.

Resources for Agencies covers setting up and managing a virtual volunteering program and includes advice for managers. Resources for Volunteers offers advice on how to find an opportunity to how to make sure you are ready to volunteer virtually.

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Web Office Tools

Developed by: ICT Hub Knowledgebase
Type of resource: Web article
Target audience: General
Cost: Free access

"Online tools have the potential to enable organisations to more easily exploit ICT and better achieve their organisational goals. This two part article reports on a two week experiment by Miles Maier to see how suitable online tools are for everyday tasks like email, calendar, documents and spreadsheets, and whether they could even replace desktop applications like Microsoft Outlook and Office".

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What is social media?

Developed by: Spannerworks
Type of resource: PDF
Target audience: General
Cost: Free access

The term "social media" refers to a generation of online tools which promote participation, openness, conversation, community and connectedness. This guide from Spannerworks introduces the concept of social media and looks at how tools such as RSS, wikis, blogs and podcasting work.

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