Eleven Tips for Troubleshooting Software: Things to do before you call a tech-support hotline

Developed by: TechSoup
Type of resource: Web articles
Target audience: General
Cost: Free access

"Your computer software — be it a Web browser or a donor database application — likely plays a crucial role in your nonprofit's day-to-day operations. So when software problems such as unexplained crashes and strange error messages begin to occur, your workday can unceremoniously come to a silent (or not-so-silent) standstill." TechSoup looks at some solutions.

http://www.techsoup.org/learningcenter/software/pa
ge6149.cfm